Yes. We provide free installation on most of our products. Some providers may require an installation fee. For clarity, use the fibre search tool we provide.
Yes, only with our FTTH packages you get a free-to-use router upon placing an order.
To get approved, you need to upload a proof of address document. You can appload it in the ClientZone under your profile section. This is required to verify your address during the approval process.
No, we offer flexible month-to-month services with no long-term commitment required. You can upgrade, downgrade, or cancel your service at any time.
Your fibre router will be delivered once your installation date has been communicated with you. The delivery will happen shortly after this confirmation.
The Sanlam Reality Webtoza discount is a special offer exclusively for members of Sanlam Reality, providing them with 20% off their fiber products. To apply for this discount, please send an email to support@webtoza to claim this offer.
Installation typically takes between 7 days to 4 weeks, depending on your area and any unforeseen issues.
Pro-rata is a partial charge for the days remaining in the month when your service is activated. We charge it on the day of activation.
We generate invoices on the 25th of each month.
LTE delivery takes approximately 2 to 7 days, depending on your location and courier delays.
The delivery fee is R249 for all orders.
Fixed LTE is a service we offer where we lock your router and SIM card to your nearest tower location. This service is designed for use only at your designated address and cannot be moved. It’s a combination of a SIM card and a router.
Yes, you can easily upgrade or downgrade your service. Simply log in to your ClientZone, go to the "Services" section, and select the service you want to upgrade or downgrade.